In our operations, we make every effort to provide our customers with the service of the highest possible quality and a pleasant user experience. Your feedback is very important to us, and we approach every complaint, advice, or suggestion you might have with special attention.
Here you can download the Complaint form.
And here you can download the Notice on the procedure for submitting customer complaints, VIP Sistem's handling of submitted complaint, and the possibility of filing a complaint with the National Bank of Serbia.